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Privacy Policy

Last Updated: July 30, 2026

Spark Roam Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, www.sparkroam.com, and our services (collectively, the “Services”).

We are a data controller and are responsible for your personal data. Our ICO registration number is ZB924785.

Contact Details

  • Legal Entity: Spark Roam Limited

  • Company Number: 13747268

  • Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom

  • Email: [email protected]

  • Phone: +44 20 80 58 98 48

1. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, title, and/or company name.

  • Contact Data: Billing address, email address, and telephone numbers.

  • Financial Data: Payment card details (though we do not store them directly) and other payment information.

  • Transaction Data: Details about payments to and from you and details of products and services you have purchased.

  • Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform.

  • Usage Data: Information about how you use our website and Services, such as browsing patterns and pages visited.

  • Marketing and Communications Data: Preferences in receiving marketing from us and our third parties.

We do not collect any Special Categories of Personal Data (e.g., race, religion, health data, or political opinions).

2. How We Collect Your Personal Data

We use the following methods:

  • Direct interactions: Data provided when purchasing products, creating an account, subscribing to newsletters, or contacting support.

  • Automated technologies: Technical and Usage Data collected via cookies and server logs. Please see our separate Cookie Policy.

  • Third parties: Transaction data from payment providers (e.g., Stripe, PayPal) and analytics data from providers (e.g., Google Analytics).

3. How We Use Your Personal Data

We only use your personal data when the law allows, primarily to:

  • Perform a contract: Process orders, manage accounts, and provide services.

  • Legitimate interests: Improve our website, prevent fraud, and keep systems secure.

  • Legal obligation: Comply with regulatory requirements.

4. Marketing

We may use your Identity, Contact, Technical, and Usage Data to tailor marketing. You will receive communications if you have purchased services from us and have not opted out. You may withdraw consent at any time via opt-out links in our emails or by contacting us.

5. Disclosure of Your Personal Data

We may share data with:

  • Service providers: For payment processing, email delivery, and IT administration.

  • Professional advisers: Lawyers, bankers, auditors, and insurers.

  • eSIM Partners: Limited information necessary to provision your data plan.

  • Regulators: When required by law.

6. International Transfers

We may transfer personal data outside the UK/EEA to partners operating in the countries where we provide services. We ensure protection through UK government-approved adequacy decisions or specific standard contractual clauses.

7. Data Security

We have implemented appropriate security measures to prevent data loss or unauthorized access. Access is limited to employees, agents, and contractors with a business need to know.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Legal Rights

Under UK data protection law, you have the right to:

  • Access your data.

  • Request correction or erasure.

  • Object to or restrict processing.

  • Request data transfer.

  • Withdraw consent at any time.