FAQ

An eSIM is a digital SIM built into most modern phones. You buy a SparkRoam data plan for your destination, then install from the Customer Dashboard (or your confirmation email) using QR or one-tap where supported.

Connect abroad without a physical SIM. Keep your primary number for calls and SMS when your phone allows dual lines.

Many competitors label plans "Unlimited" while throttling after a threshold. On SparkRoam Unlimited plans, enjoy truly unlimited high-speed 4G/5G on your mobile device for the plan duration — no hidden speed throttling.

Hotspot/tethering limits still follow the selected plan — check plan details before you buy.

We do not spend millions on advertising or influencers. Word-of-mouth lets us pass savings to travelers — honest data, Tier-1 carrier speeds, and a fair price without a brand tax.

Your device must support eSIM and be carrier-unlocked. On your phone, dial *#06# — if an EID is shown, your device supports eSIM.

You can also check Settings for an eSIM or mobile plan option, or use Compatibility guidance on the storefront. If your device cannot install an eSIM, contact support before travel.

Label the line in Settings → Cellular → [Your SparkRoam eSIM] → Cellular Plan Label, and rename it to "SparkRoam". That makes it easy to pick the travel data line while keeping your primary SIM for calls and SMS.

Most eSIMs are ready within a few minutes after successful payment.

Primary path: securely access the SparkRoam Customer Dashboard with the email used at checkout — no password to remember; we'll send a secure sign-in link when needed. Open your eSIM for install QR, package details, and status.

Secondary path: your confirmation email also includes install steps and QR. Check spam/junk if you do not see it. Creating an account is optional and helps keep future orders together.

No. You can securely access the Customer Dashboard with your purchase email without remembering a password — we'll send a secure sign-in link when needed. From the Dashboard you can open your eSIM, view the installation QR, and manage the package.

Your confirmation email remains a backup. Creating an account is optional — it makes future purchases easier and keeps all eSIMs in one place.

Install the day before you travel, or on stable Wi‑Fi at the airport — from the Dashboard (open your eSIM) or from your confirmation email.

Important: validity (for example 7 or 30 days) does not start at install. It starts when your phone connects to a supported local network at your destination.

Yes. Open the Customer Dashboard, select your eSIM, and display or re-download the installation QR anytime — you do not need to print anything.

Your original confirmation email also includes the QR as a backup. If the profile was deleted from the phone, reinstall from the Dashboard before you rely on travel data.

This is normal. An eSIM usually finishes registration when it connects to a supported network in the destination country.

If you are still at home, your phone may stay on Activating because it cannot find that destination network yet. Do not delete the eSIM. Once you arrive, turn the SparkRoam line on — it typically activates within minutes. You can confirm package status anytime in the Dashboard.

Some local regulations require real-name verification for specific Taiwan and Hong Kong eSIM plans. Please note that this is a government requirement, not a SparkRoam policy, and it only applies to certain plans.

You receive your eSIM details immediately: Your ICCID and purchase confirmation are delivered right upon purchase so you are ready to go.

Two ways to complete verification:

Before your trip (Recommended): You can verify right after purchasing using your passport. Completing this early ensures you are connected the exact moment you land.

After landing at your destination:

Enable your eSIM and turn on Data Roaming.

The local operator will automatically send you an SMS with the verification link once you arrive.

Didn't receive the SMS or want to verify beforehand? You can access the verification portal directly at any time using this link: https://glcm.gloableconnect.com/en/prepaid/realname?LT=cn

Due to current Russian regulations, all Russia eSIM plans are subject to a temporary 24-hour restriction after first connecting to a local network.

SOLUTION: You can activate your eSIM immediately by completing the verification through the link you receive by SMS.

If you don't complete the verification, simply wait 24 hours and your eSIM will automatically activate once the restriction expires. Please make sure your SparkRoam eSIM is selected for mobile data and Data Roaming is turned ON so you can receive the verification SMS.

Yes — turn Data Roaming ON for the SparkRoam eSIM line so it can use partner networks abroad.

Keep Data Roaming OFF on your primary (home) SIM so your home carrier does not charge daily roaming fees.

Yes. SparkRoam eSIMs are data-only and work alongside your physical SIM. WhatsApp keeps your original number, and you can still receive SMS on your primary line (useful for bank 2FA). Set SparkRoam as your Cellular Data line in settings.

Most SparkRoam plans let you use Personal Hotspot to share data with a laptop, tablet, or travel companions at no extra cost.

Note: some Japan plans limit hotspot sharing — check the plan details before you buy.

Toggle Airplane Mode on and off. If speeds stay low, open the eSIM settings, turn off Automatic Network Selection, and manually choose another local carrier. Coverage can vary by neighborhood.

You can also confirm remaining data and package status in the Dashboard.

Open your SparkRoam Customer Dashboard from the storefront or your Account site. Enter the email used at purchase — you can securely access it without remembering a password; we'll send a secure sign-in link when needed.

You can optionally create an account afterward to keep future purchases together.

Securely access the SparkRoam Customer Dashboard with your purchase email — no password to remember; we'll send a secure sign-in link when needed. Open your eSIM to see data balance, remaining validity, installation QR, and package details.

Prefer email? Your confirmation email also includes a balance link you can bookmark or pin.

Open the Customer Dashboard, select your eSIM, and display or re-download the installation QR anytime.

Your original confirmation email also includes the QR as a backup.

Yes. The Dashboard shows active eSIMs, previous purchases, installation information, package status, and usage information where available — using the same purchase email you used at checkout.

Open the Dashboard, select the eSIM that needs more data, and add a top-up when the plan supports it. Complete payment and the extra data is added to that eSIM.

If top-up is not available for a plan, the Dashboard and plan details will say so — contact support if you need help choosing another package.

Yes. You receive automatic email notifications at about 50%, 80%, and 90% of available data so you can plan a top-up.

You can also check real-time usage anytime in the Dashboard, or via the tracking link in your confirmation email.

Refunds are available when there is a verified technical failure our support team cannot resolve. Because eSIMs are digital, plans that have been activated or partially used are generally non-refundable.

See the Refund Policy page on the storefront for the current rules, or contact support with your order details from the Dashboard or your purchase email.

Open the SparkRoam Dashboard with your purchase email to see order history and package status. Your confirmation email also includes order and payment details.

For billing questions, contact support with the checkout email and order reference.

Delivery is usually within minutes after successful payment. First check the SparkRoam Customer Dashboard with your purchase email (secure sign-in — no password to remember) — your eSIM may already be waiting there.

Also check spam/junk for the confirmation email. If nothing appears after a few minutes, contact support with your checkout email.

Phone "Data Usage" warnings are generic OS limits — they do not reflect your SparkRoam balance. Trust the Dashboard balance (or the balance link in your email) for the official remaining data.