Roam Globally. Pay Locally.

Your device must support eSIM and be carrier-unlocked. On your phone, dial *#06# — if an EID is shown, your device supports eSIM.

You can also check Settings for an eSIM or mobile plan option, or use Compatibility guidance on the storefront. If your device cannot install an eSIM, contact support before travel.

Most eSIMs are ready within a few minutes after successful payment.

Primary path: securely access the SparkRoam Customer Dashboard with the email used at checkout — no password to remember; we'll send a secure sign-in link when needed. Open your eSIM for install QR, package details, and status.

Secondary path: your confirmation email also includes install steps and QR. Check spam/junk if you do not see it. Creating an account is optional and helps keep future orders together.

No. You can securely access the Customer Dashboard with your purchase email without remembering a password — we'll send a secure sign-in link when needed. From the Dashboard you can open your eSIM, view the installation QR, and manage the package.

Your confirmation email remains a backup. Creating an account is optional — it makes future purchases easier and keeps all eSIMs in one place.

Install the day before you travel, or on stable Wi‑Fi at the airport — from the Dashboard (open your eSIM) or from your confirmation email.

Important: validity (for example 7 or 30 days) does not start at install. It starts when your phone connects to a supported local network at your destination.

Yes. Open the Customer Dashboard, select your eSIM, and display or re-download the installation QR anytime — you do not need to print anything.

Your original confirmation email also includes the QR as a backup. If the profile was deleted from the phone, reinstall from the Dashboard before you rely on travel data.

Some local regulations require real-name verification for specific Taiwan and Hong Kong eSIM plans. Please note that this is a government requirement, not a SparkRoam policy, and it only applies to certain plans.

You receive your eSIM details immediately: Your ICCID and purchase confirmation are delivered right upon purchase so you are ready to go.

Two ways to complete verification:

Before your trip (Recommended): You can verify right after purchasing using your passport. Completing this early ensures you are connected the exact moment you land.

After landing at your destination:

Enable your eSIM and turn on Data Roaming.

The local operator will automatically send you an SMS with the verification link once you arrive.

Didn't receive the SMS or want to verify beforehand? You can access the verification portal directly at any time using this link: https://glcm.gloableconnect.com/en/prepaid/realname?LT=cn

Due to current Russian regulations, all Russia eSIM plans are subject to a temporary 24-hour restriction after first connecting to a local network.

SOLUTION: You can activate your eSIM immediately by completing the verification through the link you receive by SMS.

If you don't complete the verification, simply wait 24 hours and your eSIM will automatically activate once the restriction expires. Please make sure your SparkRoam eSIM is selected for mobile data and Data Roaming is turned ON so you can receive the verification SMS.

Securely access the SparkRoam Customer Dashboard with your purchase email — no password to remember; we'll send a secure sign-in link when needed. Open your eSIM to see data balance, remaining validity, installation QR, and package details.

Prefer email? Your confirmation email also includes a balance link you can bookmark or pin.