A: An eSIM (embedded SIM) is a digital SIM that’s built directly into your device. Unlike a traditional physical SIM card, you don’t need to insert or swap anything. You can simply download an eSIM profile onto your phone, allowing you to connect to a mobile network.
A: eSIMs offer several benefits, especially for travelers:
Instant Connectivity: Purchase and activate a plan from anywhere, without needing to find a local SIM card.
Convenience: No more swapping tiny physical cards; manage multiple plans digitally on one device.
Cost Savings: Often more affordable than traditional international roaming.
Dual SIM Functionality: Use your home number for calls/texts and your eSIM for data simultaneously.
Eco-Friendly: Reduces plastic waste associated with physical SIM cards.
A: Simple way to detect your phone’s eSIM capabilities:
Dial: Enter
*#06#on your phone’s keypad. If an EID (eSIM Identifier) number appears on your screen, your device is eSIM-compatible! 📲Settings Check: Look in your phone’s settings for an option like “Add Cellular/Mobile Plan” or “SIM Manager” where you might see an option to add an eSIM.
Most newer smartphones, tablets, and some smartwatches support eSIMs (like iPhone XS/XR and newer, Samsung Galaxy S20 series and newer, Google Pixel 3 and newer).
A: It’s a simple process:
Check Compatibility: Ensure your device supports eSIM.
Choose Your Plan: Select the desired country, region, data allowance, and validity period from our website.
Purchase: Complete the secure checkout process.
Receive eSIM: Your eSIM QR code and installation instructions will be sent to your email immediately after purchase.
A: You’ll typically install by scanning a QR code:
Connect to Wi-Fi: Ensure your device has a stable Wi-Fi connection.
Go to Settings: Navigate to your phone’s cellular/mobile data settings.
Add eSIM: Select the option to “Add Cellular Plan” or “Add eSIM.”
Scan QR Code: Use your device’s camera to scan the QR code provided in your Spark Roam email.
Follow Prompts: Complete the on-screen steps to activate the eSIM.
Enable Data Roaming: Once installed, make sure “Data Roaming” is ON for your new eSIM line in your settings when you arrive at your destination. For detailed steps, please refer to our How It Works / Getting Started page.
A: We recommend installing your eSIM just before you travel or upon arrival at your destination. The validity period for most plans begins once the eSIM connects to a supported network in the destination country.
A: Yes! Most eSIM-compatible devices support Dual SIM functionality, allowing you to use your physical SIM for calls/texts (keeping your home number active) and your Spark Roam eSIM for mobile data abroad.
A: Depending on the plan, you may be able to top-up your data directly through our website or by purchasing a new eSIM plan for the same region. Check your specific plan details or contact support for options.
A: First, try these common troubleshooting steps:
Ensure Data Roaming is ON for your eSIM line in your device settings.
Check that your eSIM profile is enabled in your phone’s settings.
Restart your device.
Verify you have a strong signal. If issues persist, contact our 24/7 Support Team immediately with your order details and a description of the problem.
A: Your eSIM is capable of connecting to high-speed networks, but your phone’s settings need to be configured correctly. If you’re stuck on 3G, follow these steps to switch to 4G/5G:
For iPhone:
Go to Settings > Cellular or Mobile Data.
Tap on your eSIM plan.
Select Voice & Data.
Change the setting to 5G Auto or 4G/LTE.
For Android:
Go to Settings > Connections or Network & Internet.
Tap on Mobile Networks.
Select your eSIM.
Tap on Preferred network type.
Select 4G/LTE/3G (auto) or 5G/4G/3G (auto).
If these steps don’t resolve the issue, please try toggling Airplane Mode on and off for 30 seconds, or restart your device.
A: Our Refund Policy outlines specific conditions for refunds. Generally, refunds are only issued for defective eSIMs that haven’t been activated or used. No refunds are provided for device incompatibility (if you didn’t check beforehand), change of mind, or issues outside our control. Please refer to our Refund Policy page for full details.
A: We are committed to protecting your privacy in compliance with UK GDPR. We collect only necessary data for providing services, processing payments, and improving your experience. We implement robust security measures and do not sell your data to third parties. For full details, please review our Privacy Policy.
A: Yes, we use cookies to ensure our website functions correctly, improve your browsing experience, analyze site usage, and for marketing purposes. You have control over your cookie preferences through your browser settings. Please see our Cookie Policy for more detailed information.